Help Page



Help & Support


If you are in need of help you can use the Live Chat feature at the bottom right hand side of your screen! At Club Penguin Again our live chat is powered by LiveSupporti.


To use the live chat enter your first name/nickname and email so we can connect you to one of our agents! To chat LiveSupporti requires your email so they can send you a transcript once the chat is over.


Please note our chats are encrypted and agents and admins can not view emails or any other personal info apart from names, only LiveSupporti can, We (CPA) have no association with them apart from the fact that we use their service.


If there are no agents online you can leave us a message and we will get back to you as soon as possible!


Other ways to contact us is through our Twitter or Discord, you can access them from the Social and Discord links above!




What does multiple connections mean?


Only one penguin account can be logged on one computer at a time. If you get a error message that says you have multiple connections it means Club Penguin Again is running on two different browser windows or tabs. Try closing any extra open windows that are running Club Penguin Again and you should be able to log on.


Why can't I connect to the server?


There's a few reasons you may not be able to connect to a server in Club Penguin Again: You might need to clear your cache, To do this search in your internet browser, 'How do i clear my cache'. Check you are using the latest version of Adobe Flash Player. Your Flash Player is the part of your computer that lets you play Club Penguin Again. You might need to install the newest version. The best way to do that is to go to the Flash Player Download Centre. This might be a problem on Club Penguin Again's end, not yours. The server might be offline so that Club Penguin Again can update or work on the website. Try going to the Discord, Twitter or Blog. You can find important news there about what's happening on the site. Your computer might have a firewall built into it. Programs such as Window XP, Vista, Windows 7, 8, 8.1, 10 and Mac OSX have a firewall that might prevent you from logging on to Club Penguin Again. Talk to an adult about how to change the settings on your firewall.


Why did I lose my connection to Club Penguin Again?

There are several reasons you may have lost connection from Club Penguin. Here are a few things you can try. Be sure to ask Us if you require any more assistance! You might have problems because your wireless connection is poor. Try connecting your computer to the internet with a cable, Also known as 'Ethernet'. Check the Discord, Twitter and Blog for updates. We'll let you know if there are problems with the site. Try logging on later. Club Penguin sometimes has to go offline so the team can update the site. Try logging in again and selecting a different server. The server you were logging into might be too full. Never share your password with anyone, except your parents. If someone else logs on with your penguin at the same time as you, you will lose your connection. If you've tried absolutely everything, and you're still having problems, please contact Club Penguin Again's Support Team Via the steps above!


Is Membership Free?

Yes, On Club Penguin Again Membership is Free! So head on, start buying clothes and decorating your igloos without limits! With so many things to do in Club Penguin Again, the world is your oyster!

If you require any additional help or want to report abuse please email us at [email protected]